Request Account Deletion

At Acrisure Safety Powered by Ranes, we understand the importance of your privacy and are committed to transparent data practices. If you decide that you no longer wish to use our services and would like your account to be deleted, we’ve made the process straightforward for you.

How to Request Account Deletion

To initiate the deletion of your Acrisure Safety account, please follow these simple steps:

  1. Compose an Email: Open your email client and compose a new email to our support team.

  2. Subject Line: Use the subject line “Delete Account” to ensure your request is handled promptly.

  3. Send To: Address the email to support@ranes.com (Please note this is a placeholder email address; you will need to use the actual support email for Acrisure Safety).

  4. Provide Account Details: In the body of your email, please include the following information to help us identify your account:

    • Full Name
    • Account Username or ID
    • The email address associated with your account

  5. Send the Email: Review your email for accuracy, then send it to our support team.

Upon receipt of your email, our support team will confirm that we have all the necessary information to process your request. We may contact you if any additional information is required to verify your identity and secure your account.

Data Deletion Process

Once your request is confirmed, we will proceed to delete all data associated with your account. Here’s what you can expect:

  • Data Deletion: All personal data, account details, and any associated records will be permanently removed from our databases.

  • Retention Period: Some data may need to be retained for a short period due to legal or regulatory requirements. However, this data will not be accessible or used for any business activities and will be securely deleted after the retention period has passed.

  • Timeframe: The deletion process will be completed within one week from the date of your confirmed request.

  • Confirmation: After your account and all associated data have been deleted, we will send you a confirmation email.

Data Retention

For clarity, here’s a breakdown of the types of data we handle upon an account deletion request:

  • Deleted Data: This includes your user profile, personal identifiers, transaction records, usage data, and any other data you have provided or that has been collected through your use of Acrisure Safety.

  • Retained Data: In accordance with legal obligations, we may retain certain non-personal information for our records, which will be maintained under strict confidentiality until it is no longer required.

Your trust is important to us, and we are dedicated to ensuring the security and privacy of your information. If you have any questions regarding the account deletion process or data retention, please do not hesitate to contact our support team at support@ranes.com.